Privacy Policy

This Privacy Policy outlines how your personal information is collected, utilised and shared when you visit or make a purchase from lavielabs.com.

Personal Information We Collect

Upon visiting the site, we automatically gather certain information regarding your device, which includes details about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you navigate the site, we collect information about the individual web pages or products viewed, websites or search terms that referred you to the site, and how you interact with the site. This automatically collected information is referred to as “Device Information.”

We collect Device Information through the following technologies:

Cookies: These are data files placed on your device or computer that typically include an anonymous unique identifier. For more information about cookies and instructions on how to disable them, visit allaboutcookies.org.

Log Files: These track actions occurring on the site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the site.

When you make a purchase or attempt to make a purchase through the site, we collect specific information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

How Do We Use Your Personal Information?

We utilise the Order Information we collect primarily to fulfill any orders placed through the site, which includes processing your payment information, arranging for shipping, and providing invoices and/or order confirmations. Additionally, we use this Order Information to:

Communicate with you.

Screen orders for potential risk or fraud.

Provide you with information or advertising related to our products or services, in accordance with your preferences.

The Device Information we collect is used to screen for potential risk and fraud (particularly your IP address) and, more generally, to improve and optimise our site (e.g., generating analytics about how our customers browse and interact with the site and assessing the success of our marketing campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to assist us in using your Personal Information as outlined above. For instance, we use Shopify to operate our online store. You can read more about how Shopify utilizes your Personal Information here. We also employ Google Analytics to help us understand how our customers interact with the site; more details on how Google uses your Personal Information can be found here. You can opt out of Google Analytics here.

https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Furthermore, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As previously mentioned, we use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. For more information on how targeted advertising functions, visit the Network Advertising Initiative’s educational page here.

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising using the following links:

Facebook: https://www.facebook.com/settings/?tab=ads 

Google: https://www.google.com/settings/ads/anonymous 

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here : http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our site’s data collection and usage practices upon receiving a Do Not Track signal from your browser.

Your Rights

If you are a resident of Europe, you have the right to access personal information we hold about you and to request corrections, updates, or deletions of that information. If you wish to exercise this right, please contact us using the contact information below.

Moreover, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (e.g., if you place an order through the site) or otherwise to pursue our legitimate business interests as outlined above. Additionally, be aware that your information will be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the site, we will retain your Order Information for our records unless you request deletion of this information.

Changes

We may periodically update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons.

By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). This process ensures that the selected currency remains consistent while browsing our website, allowing prices to convert to your local currency.

Contact Us

For more information about our privacy practices, if you have any questions, or if you wish to make a complaint, please contact us via email at support@lavielabs.com.