FAQs

General Inquiries

What product would work best for my skin?

We offer personalised recommendations based on your unique skin type and concerns. Contact our support team for tailored advice.

Is Lavie Labs good for my skin type/color?

Our formulations are designed to be inclusive and effective across various skin types and  tones.

Are Lavie Labs products safe to use on sensitive skin?

Yes, our products are dermatologically tested to ensure they are gentle, even on sensitive skin.

What skin concerns do your products address?

Our range addresses common skin concerns such as aging, dryness, hyperpigmentation, acne and dullness.

Do you test on animals?

No, Lavie Labs is committed to cruelty-free practices and does not test any products on animals.        

Orders

How do I purchase Lavie Labs products?

Simply visit our online store, browse our product offerings, and add items to your cart. Proceed to checkout for secure payment options and shipping details.

How quickly will my order be processed?

Orders are typically processed within 1-2 business days, and you'll receive a confirmation email with tracking information once your order has shipped.

Can I cancel my order after placing it?

Yes, you can cancel your order, but it must be done before it is processed for shipping. Please contact our support team immediately if you need to cancel your order. 

Shipping & Returns

How can I track my online order?

Once your order has been processed and shipped, you’ll receive an email with a tracking number. You can use this number to track your package’s delivery status directly through our website or the courier’s website.

Shipping methods and rates

We offer various shipping methods based on your location and preferences, including standard, expedited, and express shipping. Shipping rates will be calculated at checkout depending on the shipping method and destination.

What is the Lavie Labs Refunds & Returns policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange a product, you may do so within 45 days of receipt. Please ensure the product is unused and in its original packaging. For more details on how to initiate a return, refer to our Refunds & Returns Policy.